Enterprise-level merchants can contact Zip through various channels.
For a rapid response between the hours of 8am - 6pm ET (Mon-Fri), please email [email protected].
For any marketing related questions, please email [email protected]
For any urgent issues, please contact the Zip Emergency Line (which was provided by Zip in your onboarding packet). The emergency line is staffed 24 hours.
Customers can contact Zip directly
Many customer questions can be answered after customers read the Zip Frequently Asked Questions.
Customers can contact Zip by email at [email protected].
Customers can also self-service their account by logging into the Zip Customer Portal at customer.us.zip.co.
Updated 26 days ago