Issuing refunds for Zip orders is straightforward with the following instructions.
In the WordPress Admin Dashboard, go to WooCommerce > Orders.
Find and click on the order to refund.
Click the Refund button.
- Input the quantities and amounts to refund. Provide an optional description. Click the Refund via Zip button.
Refund via Zip
If you issue a refund using the Refund Manually button, Zip will not receive any notification of the refund and your customer will not receive a refund from Zip.
- Zip will automatically credit the customer's existing and/or future installments as needed. Verify the order status both by noting the Status of the order in the Dashboard and also in the Zip Merchant Portal (staging environment).
Updated 5 months ago
Don't forget to QA! Please note these steps for testing the integration: