Issue Refunds
Issuing refunds for Zip orders is straightforward with the following instructions.
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In the WordPress Admin Dashboard, go to WooCommerce > Orders.
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Find and click on the order to refund.
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Click the Refund button.
- Input the quantities and amounts to refund. Provide an optional description. Click the Refund via Zip button.

Refund via Zip
If you issue a refund using the Refund Manually button, Zip will not receive any notification of the refund and your customer will not receive a refund from Zip.
- Zip will automatically credit the customer's existing and/or future installments as needed. Verify the order status both by noting the Status of the order in the Dashboard and also in the Zip Merchant Portal (staging environment).
Updated 4 months ago