Issue Refunds

Issuing refunds for Zip orders is straightforward with the following instructions.

  1. Locate the Zip order you would like to issue a refund for.
  1. Click Refund on the Order Details Page.
  1. Enter the Refund Amount and Reason.
  1. Click the Refund button. Zip will automatically credit the customer's existing and/or future installments as needed.
  1. Verify the order status both in both Shopify and also in the Zip Merchant Portal (staging environment).

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If the online store doesn't handle issuing refunds directly, the Zip Merchant Portal can be configured to issue refunds. Contact [email protected] to learn more.


What’s Next

Don't forget to QA! Please note these steps for testing the integration: