Issue Refunds

Issuing refunds for Zip orders is straightforward with the following instructions.

1. Locate the Zip order you would like to issue a refund for.

2. Click Refund on the Order Details Page.

3. Enter the Refund Amount and Reason.

5. Click the Refund button. Zip will automatically credit the customer's existing and/or future installments as needed.

6. Verify the order status both in both Shopify and also in the Zip Merchant Portal (staging environment).

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If the online store doesn't handle issuing refunds directly, the Zip Merchant Portal can be configured to issue refunds. Contact [email protected] to learn more.