Issuing refunds for Zip orders is straightforward with the following instructions.
- Locate the Zip order you would like to issue a refund for.
- Click Refund on the Order Details Page.
- Enter the Refund Amount and Reason.
- Click the Refund button. Zip will automatically credit the customer's existing and/or future installments as needed.
- Verify the order status both in both Shopify and also in the Zip Merchant Portal (staging environment).
Updated 2 months ago
Don't forget to QA! Please note these steps for testing the integration: