Issue Refunds

Issuing refunds for Zip orders is straightforward with the following instructions.

  1. In the Magento Admin Panel, go to Sales > Invoices.

  2. Find and click on the order to refund.

  1. Click the Credit Memo button.
  1. Update any refund values as needed. Then, click the Refund button.
  1. After successful refund, note the status update at the top of the Order screen.
  1. Zip will automatically credit the customer's existing and/or future installments as needed. Verify the order status both by noting the Status of the order in the Magento Admin Panel and also in the Zip Merchant Portal (staging environment).

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If the online store doesn't handle issuing refunds directly, the Zip Merchant Portal can be configured to issue refunds. Contact [email protected] to learn more.