post
https://gateway.us.zip.co/merchant-disputes/submit-evidence
Sandbox (Testing): https://gateway.sand.us.zip.co/merchant-disputes/submit-evidence
Merchant submit all evidence for the dispute. Not all parameters need to be submitted — just evidence relevant to the dispute. Submissions are final.
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Merchant will use this endpoint to submit evidence in order to counter a dispute. Merchants can submit different types of evidence like refund policy, cancelation policy, duplicate charge documentation, etc.
{
"merchantId": "3fa85f64-5717-4562-b3fc-2c963f66afa6",
"disputeId": "3fa85f64-5717-4562-b3fc-2c963f66afa6",
"receipt": {
"id": "string",
"created": "2023-09-06T15:34:56.203Z",
"expiresAt": "2023-09-06T15:34:56.203Z",
"filename": "string",
"category": "string",
"size": 0,
"title": "string",
"type": "string"
},
"refundPolicy": {
"id": "string",
"created": "2023-09-06T15:34:56.203Z",
"expiresAt": "2023-09-06T15:34:56.203Z",
"filename": "string",
"category": "string",
"size": 0,
"title": "string",
"type": "string"
},
"refundPolicyDisclosure": "string",
"refundRefusalExplanation": "string",
"serviceDate": "string",
"serviceDocumentation": {
"id": "string",
"created": "2023-09-06T15:34:56.203Z",
"expiresAt": "2023-09-06T15:34:56.203Z",
"filename": "string",
"category": "string",
"size": 0,
"title": "string",
"type": "string"
},
"shippingAddress": "string",
"shippingCarrier": "string",
"shippingDate": "string",
"shippingDocumentation": {
"id": "string",
"created": "2023-09-06T15:34:56.203Z",
"expiresAt": "2023-09-06T15:34:56.203Z",
"filename": "string",
"category": "string",
"size": 0,
"title": "string",
"type": "string"
},
"shippingTrackingNumber": "string",
"uncategorizedFile": {
"id": "string",
"created": "2023-09-06T15:34:56.203Z",
"expiresAt": "2023-09-06T15:34:56.203Z",
"filename": "string",
"category": "string",
"size": 0,
"title": "string",
"type": "string"
},
"productDescription": "string",
"duplicateChargeExplanation": "string",
"accessActivityLog": "string",
"billingAddress": "string",
"cancellationPolicy": {
"id": "string",
"created": "2023-09-06T15:34:56.203Z",
"expiresAt": "2023-09-06T15:34:56.203Z",
"filename": "string",
"category": "string",
"size": 0,
"title": "string",
"type": "string"
},
"cancellationPolicyDisclosure": "string",
"cancellationRebuttal": "string",
"customerCommunication": {
"id": "string",
"created": "2023-09-06T15:34:56.203Z",
"expiresAt": "2023-09-06T15:34:56.203Z",
"filename": "string",
"category": "string",
"size": 0,
"title": "string",
"type": "string"
},
"customerEmailAddress": "string",
"customerName": "string",
"customerPurchaseIp": "string",
"customerSignature": {
"id": "string",
"created": "2023-09-06T15:34:56.203Z",
"expiresAt": "2023-09-06T15:34:56.203Z",
"filename": "string",
"category": "string",
"size": 0,
"title": "string",
"type": "string"
},
"duplicateChargeDocumentation": {
"id": "string",
"created": "2023-09-06T15:34:56.203Z",
"expiresAt": "2023-09-06T15:34:56.203Z",
"filename": "string",
"category": "string",
"size": 0,
"title": "string",
"type": "string"
},
"duplicateChargeId": "string",
"uncategorizedText": "string"
}
Note: Not all evidence is required to be submitted for each dispute. Utilize the relevant parameters for the piece of evidence you are submitting for a specific dispute.